ResolvrNow Service management, resolved.

Open-source IT service management you run yourself. Incidents, problems, changes, knowledge, configuration items and SLAs on one platform, with a REST API your integrations already speak.

Get started View on GitHub

Open source on GitHub · MIT license · Self-hosted · Docker · No per-seat fees

01 / Service managementReal screens · captured in ResolvrNow

Everything your service desk runs on.

One engine, one data model and one set of permissions behind every process, so a change can link to the incidents it fixes and an SLA can follow any ticket.

Incidents01

An incident in ResolvrNow showing its state steps, form fields and activity stream

Triage, resolve, close the loop.

Priority from impact and urgency, assignment and reassignment tracking, major incidents, and one timeline for every note, email and change.

Changes02

A change request in ResolvrNow in the Implement stage

Change without the chaos.

Normal, standard and emergency changes with enforced state models, risk assessment, conflict checks and CAB approvals.

Problems03

A problem record in ResolvrNow during root cause analysis

Fix the cause, not the symptom.

Root cause analysis, workarounds shared with linked incidents, and known errors published straight to knowledge.

Knowledge04

The list of published knowledge articles in ResolvrNow

Answers people can find.

Review and publish workflows, versions, ratings and ranked full-text search across every knowledge base.

CMDB05

The server list in the ResolvrNow configuration management database

Know what depends on what.

Servers, applications and business services with their relationships, so you can see what an outage touches before it spreads.

SLAs06

Task SLAs in ResolvrNow with elapsed time and breach status

Promises you can keep.

Response and resolution targets on business schedules, with pause conditions, breach warnings and a full history.

Employee portal07

The ResolvrNow employee portal home with search, quick links and topics

Help people help themselves.

Search, a request catalog, ticket tracking and approvals in one place, with a virtual agent that answers and raises tickets.

Analytics08

A ResolvrNow dashboard with KPI tiles, bar charts and a trend chart

Numbers you can act on.

Dashboards, reports and service desk KPIs with daily history. Every bar opens the records behind it.

02 / The workspaceLight and dark · ⌘K search

Built for the people on the desk.

Your queue and your group's queue on the home page, quick filters on every list, forms that lay out each state step by step, and one stream for notes, emails and field changes.

localhost:8080/workspace

The ResolvrNow agent workspace home page with stat tiles, work queues and application cards

Live queuesAssigned to you, unassigned in your groups, critical work and breached SLAs.

Every process in one placeIncidents, problems, changes, requests, knowledge and CMDB share one navigation.

Search everythingPress ⌘K to jump to any ticket, article, person or configuration item.

Your rulesBusiness rules, UI policies and access controls you can inspect, switch off and extend.

03 / APISame paths · same queries · same responses

Speaks the API your tools already know.

Point existing integrations, scripts and migration tools at ResolvrNow. The paths, encoded queries and response formats match what they expect.

/api/now/table/{table}Table
/api/now/stats/{table}Aggregate
/api/now/attachmentAttachments
/api/now/import/{staging_table}Import sets
/api/now/batchBatch
/api/now/cmdb/instance/{class}CMDB

Encoded queries with dot-walking, display values, pagination headers, Basic auth, API tokens and browser sessions.

# Open critical incidents, with display values
curl -u alex.rivera:demo1234 \
  "http://localhost:8080/api/now/table/incident\
?sysparm_query=active=true^priority=1\
&sysparm_fields=number,short_description,priority,state,assigned_to\
&sysparm_display_value=true&sysparm_exclude_reference_link=true\
&sysparm_limit=1"

# 200 OK · X-Total-Count: 1
{
  "result": [{
    "number": "INC0010075",
    "short_description": "Email delivery delayed for all Northwind mailboxes",
    "priority": "1 - Critical",
    "state": "In Progress",
    "assigned_to": "Priya Nair"
  }]
}

Real response from the demo dataGET · JSON

04 / Open sourceMIT licensed · self-hosted

Yours to run, yours to keep.

No subscription, no per-agent pricing and no data leaving your network.

Open source

Every line is on GitHub under the MIT license. Read it, fork it, extend it.

View source

Self-hosted

One Docker container, or Node.js with a SQLite database. Your tickets stay on your servers.

No per-seat fees

Add agents, requesters and integrations without adding invoices.

05 / Get startedFree to run · no sign-up

Start resolving.

Run it with Docker in a few minutes. A demo company loads with people, tickets and articles to explore.

git clone https://github.com/cryptomemeindexer/resolvrnow
cd resolvrnow
docker compose up -d

Then open localhost:8080 and pick a demo account

View on GitHub Read the guide